Returns and Exchanges
General/Special Orders: All returns must be postmarked no later than 15 days from the original customer shipment date, unless prior arrangement is made with Full Throttle Motorsports. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 25% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card or other form of payment.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: No restocking fee is applied for exchanges. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.
Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
Non-Returnable Orders: We are unable to accept returns of electronic parts from OEMs, unless otherwise agreed upon by special circumstances. We will not accept returns on decals or emblems, batteries.
Defective Parts: Parts deemed defective or damaged, unless otherwise stated as such prior to the point of sale, are returnable contingent upon the original equipment manufacturer's approval. For a warranty to be processed on an installed part, the part must have been installed by a dealer authorized by the OEM. Returns of defective or damaged parts may be subject to a return and/or restocking fee. You must provide credible reasoning why the part is damaged or defective prior to returning the merchandise.
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions.
Returns will not be authorized without an Returned Merchandise Account number. To submit for an RMA number, please print and fill out this PDF form.
Send exchanges and returns to:
Full Throttle Motorsports, Inc.
9555 Woodlane Dr.
Dimondale, MI 48821